Get in Touch

Contact Information for Assistance

Phone

7994466044

Email

info@gadiguard.com

UA43/42468, 3rd Floor, Bava Complex Thammanam, Ernakulam 682032

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Terms & Conditions

The information provided by Gadiguard Towing Service on our website, social media, or any communication channels is for general informational purposes only. We make no guarantees regarding the accuracy, reliability, or completeness of this information.

  • Service Limitations: Our towing and roadside assistance services depend on availability, weather, traffic, and other factors. While we aim for quick response times, we cannot guarantee exact arrival windows.
  • Liability: We are not responsible for any damages, losses, or injuries resulting from towing or roadside assistance unless caused by our gross negligence or intentional misconduct.
  • Vehicle Condition: We do not assume liability for pre-existing damage to your vehicle. Customers are encouraged to inspect and document their vehicle’s condition before service.

Policies

1. Service Fees & Payment

  • All fees (towing, labor, storage, etc.) will be provided upfront or given as an estimate before service.
  • Payment is due at the time of service unless other arrangements are agreed upon in advance.
  • Accepted payment methods: Cash, Bank transfer
  • Additional charges may apply for after-hours calls, long-distance tows, or complex recoveries.

2. Vehicle Storage

  • If your vehicle is stored at our facility, storage fees begin after the first 3 hours.
  • Unclaimed vehicles may be processed according to local laws after 2 days.

3. Cancellation & Refunds

  • Cancellations should be made as soon as possible to avoid fees. Late cancellations may result in a charge.
  • Refunds (if applicable) will be assessed based on the work performed.

4. Customer Responsibilities

  • Provide accurate details about your vehicle’s location and condition.
  • Remove personal belongings before towing—we are not liable for lost or stolen items.
  • Ensure your vehicle is legally eligible for towing (no unauthorized or hazardous vehicles).

5. Privacy Policy

  • We collect only necessary customer and vehicle information for service purposes.
  • Your data will not be shared or sold without consent.

6. Complaints & Disputes

  • Any claims or complaints about damages allegedly caused during towing must be reported within 3 hours of service completion; we are not liable for disputes raised after this time frame.
  • Report any service concerns immediately to: 7994466044
  • We will address disputes fairly and work toward a resolution.

By using our services, you agree to these terms. Policies may be updated without prior notice.